Moxiet Professional Services offers a number of different approaches to meet your HR requirements. We can customize our services to match the level of assistance and guidance your business required.
HR Services Delivered the Way you Want Them
1.
Analysis & Surveys
Analysis of current successes and challenges – from surveys, mystery shopper exercises, customer complaints, etc.
2.
Stimulations
Focusing on customer service attitudes, behaviors and skills – use of practical exercises and activities to highlight key issues e.g. simulations, role playing, real life scenarios etc.
3.
Customer Standards Review
Reviewing how customer service standards are captured and communicated and embedding them in the training.
4.
Team Buiding
Involving and empowering team leaders and managers – to review training plans and participate in delivering the training.
5.
Training & Development
Involving staff in the development of the training – we survey the staff to ensure the training is needs focused.
6.
Gauging the output
Measuring the outcome of the training program – we return to the initial surveys to highlight improvements and continue to take corrective action.